Refund policy

Exchange & Returns Policy

At ARC'D, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free exchange and returns to ensure your shopping experience is as smooth as possible.

If you're not satisfied with your purchase for any reason, you can return it to us within 14 days of receiving your order.

Please be aware that all items must be returned unused, with authentic labels, and in their original packaging. If returned goods are not in a resalable condition, we reserve the right to refuse the return. 

Please note that return shipping costs are the responsibility of the customer

1. Get in touch

Send us an email to arcdscents@gmail.com or fill in the form under contact. Please do not forget to share your order number.

2. We will contact you

A member of our team will send you an email with a prepaid return label.

3. Pack for return shipment

Please use appropriate packing materials and a suitable box for the return to prevent damage during transit.

Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.

4. Process the return

Upon receiving the parcel, our team will carefully inspect the products. Following this examination, a team member will promptly contact you with confirmation of the refund.

The process will take up to 14 business days.

Please note that if the products are deemed to be in a non-sellable condition, we reserve the right to refuse the return. Special orders and sales items cannot be returned.